privacy policy

Heritage locations ltd t/a tudor barn eltham

Heritage Locations Ltd (Tudor Barn) takes the privacy and security of our clients and their customers very seriously. Our customers have a right to know what information we collect, how it is used, and how it is protected. This policy may be amended from time to time and was last updated on 11th May, 2018.

Information Collection and Use

Registration for our mailing list

In order receive emails sent by Tudor Barn; you must first complete a signup form (a) in the restaurant, (b) at an event, (c) by dropping your business card into the restaurant or other collection device that states you are choosing to join the client’s email list, or (d) by registering online through its website, or (e) by opting in to receive emails from the client’s brand when making a reservation, or (f) by opting in to receive emails when signing up for a Loyalty Program, or (g) by opting in to receive emails from the client’s brand when accessing their WiFi in store. During registration, you are required to give contact information (such as first and last name, month and day of birth, and email address). The client provides this registration information to us. Tudor Barn collects personally identifiable information from our users during the initial signup process as well as during surveys or preference requests. We use this information to contact you with offers, newsletters, birthday treats and special promotions which you have expressed interest in receiving. Additional Information such as dietary preferences, preferred location, interest in offers such as kids, events or group bookings enable clients to send relevant offers based on your interests.

You may also be given the opportunity to provide your mobile phone number during the sign-up process or through a separate email. By providing your mobile phone number, you are agreeing to receive text (SMS) messages on your cell phone. You have the option to provide demographic information (such as gender and postal code) to us; we encourage you to submit this information so we can provide you a more personalized experience. If you elect not to provide such demographic information, you may still participate in the client’s program offerings.

Communications may include offers, newsletters, updates, special promotions, surveys and unsubscribe confirmations.

Personal data processed by Tudor Barn shall not be kept for longer than is necessary for the intended process or purposes and as long as a customer wishes to stay in a client’s email program.  Customers have the right to request that their information be deleted, once the request has been verified the data will be deleted within 30 days.

In compliance with the Children’s Online Privacy Protection Act, Fishbowl requires all children under age thirteen (13) to obtain parental consent to join any of our lists. All terms of our privacy policy apply to children under 13.

Uses of Customer Information

Your email addresses is used only to send email that was requested. Tudor Barn follows an opt-in permission-based email and text message (SMS) enrollment policy. Tudor Barn will not send unsolicited, bulk or commercial offers or advertisements. Tudor Barn will NOT rent, sell, trade or loan our clients’ lists to anyone. All emails contain links on how to unsubscribe from the client list, how to request your data be updated or deleted. All SMS messages contain information on how to unsubscribe from the client list. You may leave our client’s lists at any time for any reason.

Tudor Barn will use personally identifiable information to contact you when responding to email support requests and other direct requests for information from our mailing list (Fishbowl). To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

 

Service Providers

We use third parties to provide data entry for our client list member enrollment. When you sign up for an email club, we will share your enrollment information with our data entry company so that the third party can provide the service. Such third parties are prohibited from using your personally identifiable information for any other purpose.

Disclosure Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to (a) protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Company; (b) protect and defend Tudor Barn’s rights or property or the users our services, and (c) act under exigent circumstances to protect the personal safety of users of our services or the public.

Opt-out/Unsubscribe

If you no longer wish to receive our communications, you may opt-out of receiving them by following the instructions included in each communication or by submitting a request here.

Alternatively, you may contact us at:

info@tudorbarneltham.co.uk / 0800 433 2351

Clear Gifs

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Opt-out/Unsubscribe”.

Cookies

Tudor Barn places a “cookie” on the browser of a Tudor Barn user’s computer to store and sometimes track information about you. Cookies are information files that your web browser places on the hard drive of your computer when you visit a website. Cookies were designed to help a web site recognize the prior visits to a site made by a user’s browser. Cookies cannot damage user files, pass on computer viruses, capture e-mail addresses or read information from a user’s hard drive.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use some features of Tudor Barn’s website and services that depend on cookies.

Your Rights

You have the right to access the personal information that we hold about you. This may be called a ‘Subject Access Request’. If you make a request for your information we will provide it to you or your designated agent free of charge within 30 days.

Before providing personal information to you or your designated agent on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it or correct, update, delete, or deactivate it yourself by making the change on our member information page or submitting a request here or by contacting us using the contact information listed below.

You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long, or have its processing restricted in certain circumstances.

If you would like to exercise any of these rights or lodge a complaint, please contact us using the information as set out below.

 

Data Security

We will retain a copy of your information in accordance with law and only so long as necessary to provide you with high quality and consistent services including marketing services and account information.

Tudor Barn has put in place certain technological and procedural security functions in order to protect the personal information it collects, uses or transfers from loss, misuse, alteration or destruction. Our mailing Fishbowl uses firewalls to help prevent outside parties from accessing our database server through the Internet, and physical access to the database server is restricted to authorized individuals.

When transferring personally identifiable information to and from third parties Fishbowl uses SSL & SFTP (Secure FTP) (which includes MD5 and SHA-1 encryption), as required for Email Sender and Provider Coalition (ESPC) membership.

Information collected by our website or transferred to us from other sources will be processed in the United States.

Changes in this Privacy Statement

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will publicize such changes by means of a notice on our home page by providing thirty (30) days notice to you by displaying a prominent notice, in all caps, above the text of the Privacy Statement.

data processor fish bowl - privacy policy

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Contact us

The Tudor Barn is situated in heart of the Well Hall Pleasaunce, with good transport links from Central London and Kent, including road access via the A2 and just a short walk from Eltham Station. For any information call us on 0800 433 2351.

How to find us

Parking Facilities
Tudor Barn Eltham has no parking facilities onsite. Parking can be accommodated along Kidbrooke Lane, which has no restrictions. Kidbrooke Lane can be accessed from Westhorne Avenue due to a road block on the A208 Well Hall Road entrance. Alternatively, Well Hall Road has a 90 minute parking restriction.

Public Transport
Eltham Railway Station is only five minutes away with fast trains to London Bridge via Lewisham (DLR). There are also regular Buses (124, 132, 160, 161 & 286) to Bromley, Catford, Chislehurst, Eltham and Woolwich.